For customer service managers
Help visitors find answers, understand your services and reach the right team. Start with a focused knowledge base and a clear handover path.
VOICE & TEXT AI / zoip.ai
Answer customer questions.
Reduce repetitive calls.
For support and operations teams managing recurring enquiries, zoip.ai provides AI voice and text agents grounded in your business information. Configure the conversation, define handover rules and review activity from one workspace.
INSIDE zoip.ai
Manage agents, calls
and analytics in one place.
Explore the workspace behind the conversation. Choose a view to take a closer look.
Monitor your agents and call activity.
See call activity, active conversations and call status together. A shared view helps your team understand what is happening before looking into the details.
Product screenshots · figures shown are illustrative interface data, not performance promises. Some captures use earlier ZOI branding.
WHERE WOULD YOU START?
Choose the workflow
your team needs.
EXAMPLE WORKFLOW / 01
Answer common support questions.
“Can you help me find the right service?”
- Answer from approved service information.
- Identify what the customer needs.
- Define a handover to your team when human help is needed.
Start with your most common questions and clear escalation rules.
Plan this with usMEET NOAH
Hear the experience
before you decide.
Noah is Novacom’s website assistant, powered by zoip.ai. Ask about our infrastructure, private AI or how to begin a project. Open the voice widget and start a conversation when you’re ready.
For IT and security teams
Explore an assistant grounded in approved internal knowledge. Define access, deployment and data retention around your operating requirements.
For operations managers
Plan the complete experience: languages, voice, channels, integrations and escalation. Validate the agent on real questions before launch.
DISCUSS YOUR FIRST USE CASE