Privacy Policy

We collect information you provide directly to us, such as:

• Contact Information: Name, email address, phone number, and company details when you contact us or request our services.
• Project Information: Technical requirements, business objectives, and project specifications you share during consultations.
• Communication Records: Records of your interactions with our team, including emails, calls, and meeting notes.
• Website Usage Data: Information about how you use our website, including pages visited, time spent, and technical data like IP address and browser type.

We use the information we collect to:

• Provide, maintain, and improve our AI software development and cloud migration services
• Communicate with you about projects, updates, and service-related information
• Respond to your inquiries and provide customer support
• Analyze website usage to improve user experience and service delivery
• Comply with legal obligations and protect our business interests
• Send you relevant industry insights and service updates (with your consent)

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
• Access Controls: Strict access controls ensure only authorized personnel can access your information
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Data Minimization: We collect and retain only the information necessary for our services
• Secure Infrastructure: Our systems are hosted on secure, enterprise-grade cloud infrastructure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist in our operations, subject to confidentiality agreements
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Protection: We may share information to protect our rights, property, or safety, or that of our users or others
• With Your Consent: We may share information for other purposes with your explicit consent

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information
• Withdraw Consent: Withdraw consent for processing where we rely on your consent

To exercise these rights, please contact us at privacy@novacom.ae

We retain your personal information only for as long as necessary to:

• Provide our services and maintain our relationship with you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Protect our legitimate business interests

When personal information is no longer needed, we securely delete or anonymize it.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our website functionality and user experience
• Provide relevant content and marketing (with your consent)

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.